Refund Policy
General
This Refund Policy is deemed a binding agreement between the Client and RoyalCoins.
RoyalCoins is a trade name of RBFC Global Limited, a company incorporated and acting under the laws of New Zealand, with registered number 6506052 and its legal address at 666 – 670 Great South Road, Penrose, Auckland 1051, New Zealand.
By using or otherwise accessing the Services or clicking to accept or agree to Refund Policy where that option is made available, client agrees for eligibility for use of the Services and that client has read, understood, and accepted the refund policy.
Company Details
The RBFC service is licensed in New Zealand by RBFC Global Limited, a registered company in New Zealand under NZ Company No: 6506052 and a Registered financial services provider under the Financial Services Providers (Registration & Dispute Resolution) Act 2008 FSP 579968.
Definitions
Refund - Return of the monetary funds transferred to RoyalCoins the client.
Client - Registered verified account holder on RoyalCoins.
Chargeback - Monetary fund returned to the Client by the issuing bank, and not by the Platform.
Platform - Internet site operating exchange of FIAT to virtual currency, such as a cryptocurrency.
Virtual Financial Asset - As used herein, “Virtual Financial Asset”, also called “convertible virtual currency,” “cryptocurrency,” or “digital goods”, such as bitcoin or ether, which is based on the cryptographic protocol of a computer network that may be:
General Conditions
The User who has paid for RoyalCoins services, i.e. paid a transaction fee, or has funded his account, may request a Refund in accordance with the Eligibility Criteria as further set out herein.
Refund will only be considered where the User complies with the Eligibility Criteria in full. Where the User fails to meet any of the Eligibility Criteria, RoyalCoins shall have the right, in its sole discretion, to decline the User’s request for a Refund.
In order to apply for a Refund, the User must request and complete a Refund Form and send the respective form to the RoyalCoins support address support@royalcoins.io
To prevent Prohibited Conduct, all payments and information related to Refund shall be verified by RoyalCoins.
In such case, RoyalCoins may request the User to provide certain documents, including, but not limited to, identification documents, copy of the User’s Payment Card and Invoice or/and any other prove of the fact that the disputed payment was made.
In case the User fails to provide appropriate documents or information within three (3) days upon RoyalCoins request, or in case of any doubts as to the authenticity of the provided documents, RoyalCoins shall be entitled to decline the User’s Refund request.
RoyalCoins shall process the User’s Refund Form as soon as it is reasonably practicable. Response times will vary depending on stated reasons for the request. In any case, RoyalCoins shall notify the User on the outcome of the request in accordance with the timescales set out herein.
The Refund request will only be approved or declined after meticulous verification made by RoyalCoins.
Note: The submission of a Refund Form does not guarantee that the User’s request will be satisfied.
Cryptocurrency Transactions
Refunds are not possible for all transactions where the User is purchasing a Cryptocurrency. However, in case the User changed his mind and would like to return the purchased Cryptocurrency, RoyalCoins may be able to buy it back based on the current market rate minus the service fee for the transaction.
In other words, the User can exchange the purchased Cryptocurrency (i.e. Bitcoin) for any existing FIAT Currency (i.e. EUR) and in any Payment Method (i.e. Credit Card payment or Bank Transfer).
The reason for the above policy is due to the volatility of Cryptocurrency's prices, which significantly differentiate the value of the purchased Cryptocurrency from the value of the cryptocurrency when executing the refund.
Chargebacks
RoyalCoins expect you to contact it using RoyalCoins http://royalcoins.io/contact-form.html to resolve any problem, dispute or issue related to your payments, before you make any Chargeback request.
This Section does not affect any rights and/or claims, which you may possess against any other 3rd parties including but not limited to banks or financial institutions.
RoyalCoins will investigate any Chargeback requests made by the User and in response will inform the RoyalCoins Issuing Bank whether any Service or Transaction has been cancelled.
RoyalCoins reserves the right to suspend your account and hold funds during the chargeback's investigation procedure.
Withdrawal Procedure
Withdraw funds from your account will require you to fill, sign, scan and send to the company a duly signed withdrawal form along with all requested documents. We will not commence the withdrawal process without it.
All withdrawals will be processed within 72 hours upon their approval, and if so approved then the funds will be returned to the bank account/credit card/other source of payment from which the funds were originated, including a cryptocurrencies' wallet.
We reserve the right to decline any application for withdrawal, including, but without limitation, due to the following reasons: we suspect the transaction is fraudulent; your account is under investigation; the application to withdraw is of a bonus whose terms have not been met and/or there are not enough funds available in your account.
We also reserve our right to refuse applications for withdrawal and/or to suspend to terminate your account due to non-compliance with our AML requirements or any KYC matters.
Miscellaneous
Any charges, which arise upon processing a Refund, shall be borne solely by the User.
Such charges will be deducted from the final amount of the Refund.
This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by RoyalCoins and in the case of any amendments, RoyalCoins will make an appropriate announcement. The changes will apply after RoyalCoins has given notice.
In case you do not wish to accept the revised Refund Policy, you should not continue to use RoyalCoins Services. If you continue to use our Services upon the date on which the change comes into effect, your use of the Services shall be bound under the new Refund Policy.
