My Account

What is Cryptocurrency?

Cryptocurrency is a kind of digital currency, internal accounting units which are provided by a decentralized payment system (there is no internal or external administrator or any of its analogs) which operates in a fully automatic mode.

How do I create an account?

To register a new account, under “Sign in” click on the button “here” after completing the empty fields with your personal information.

Choose between the individual and business accounts. Fill out the form with your personal information and click on the “Open Account” button.

If you have any further questions, please do not hesitate to contact us at support@RoyalCoins.io

Individual Account
An account with our company must be operated by a natural person. Only your personal information can be used to create and verify your account with RoyalCoins. Please note, the Сompliance Вepartment may require additional documents to verify your account.

Business/Corporate Account
Royalcoins is governed by its internal policies and procedures based on laws, regulations, and best industry practices

All compliance procedures are executed by members of our Compliance Department at the head of the Department, who has overall authority over the Compliance Department and the decision-making process in the Department. Please note, the Compliance Department may require additional documents to verify your account.

What cryptocurrency can be used in my RoyalCoins account?

There are different types of cryptocurrency that you can use in your RoyalCoins account.

BTC - Bitcoin

ETH - Ethereum

BCH - Bitcoin Cash

XLM - Stellar Lumens

USDT - Tether

Cannot login

In case you forgot your password, please press “Forgot my password” on the login page and follow the instructions. You should receive an email with instructions to reset your password. If you can’t find the email in your inbox, please check the spam box. If you need additional information please contact us at support@royalcoins.io

Account verification

Didn’t receive an SMS code

To help us verify your phone number, please make sure that it’s written correctly. It may take from a few seconds to minutes for you to receive the code. If the problem is not solved, please contact our support team support@royalcoins.io.

Didn’t receive confirmation email or recovery email.

Please check your spam/trash boxes. Sometimes it takes some time to send a letter, so you might have to wait. We would also recommend using well-known email services for registration, as they work correctly (e.g. Gmail, Yahoo). If the issue persists, please contact our support team support@royalcoins.io.

Why is verification required?

Verification is the procedure for confirming the identity of the user required for proper customer due diligence. Our exchange service collects personal data and documents of clients in accordance with the anti-money laundering policy and international KYC requirements. Verification assigns an account to a specific person; after verification, the level of trust between the user and the service increases which allows deeper cooperation.

Account verification

To get the status of a verified user, you must fill out the form on the verification page. To verify your identity, you will need to provide a package of documents. The data that you provide when verifying your account is intended solely for official use and cannot be transferred to third parties. Applicants must provide a document, or a combination of documents, listed in the chart below.

  • Proof of identity (a photo of your passport or ID card/driver’s license (front and back);
  • A selfie (a quality photo of your face next to your ID);
  • Proof of address (utility bill, credit card bill or a bank statement, account of payment for telecommunication services, certificate from a government agency; the document must be dated no later than 3 months);
  • Proof of source of funds (one of the following: personal income tax returns, personal bank account statements for the last 3-6 months, a letter from previous employers/business verifying income and employment. If the income generated from a business: five years of business income tax returns, articles of incorporation, share certificates or other evidence of ownership, and bank account statements for business).

Acceptable image formats: JPG, JPEG, PNG; Documents must be valid; Using graphic editors is strictly prohibited; the specified information must be clearly visible.

What is the age limit to verify my account?

You have to be at least 18 years old to open an account with us.

If you have other questions, please send us an email at support@royalcoins.io

How long does it take to verify my account?

It may take up to 24 hours to verify your account after we have received the required documents. Please note, after we reviewed your documents, you will receive an email notification from us.

My verification request has been rejected

In case your verification documents have been rejected, we are going to send you an email with instructions. Please follow it and apply again.

Can I use another person’s documents in order to verify my account?

Only your documents can be used to create and verify your account with RoyalCoins.
Documents that belong to another person will not be accepted during the verification process. Using another person’s documents for verification is strictly forbidden and may be considered fraudulent activity which can lead to suspension of the account.

General

Crypto transactions

A transaction is a transfer of funds between bitcoin wallets, information about this action is included in the blockchain. Crypto wallets contain sensitive information called a secret key that is used to sign transactions, providing a mathematical proof that the transaction is indeed approved by the wallet owner. This signature also prevents the transaction from being changed after it has been uploaded to the network. All transactions are broadcast between users and begin to be confirmed by the network, usually within 10 minutes, using a process called mining.

What is mining fee?

Miner fees are given to motivate bitcoin miners (and their operators). The fee is paid to the bitcoin miners to process transactions and secures the network. These fees confirm and secure crypto transactions by adding blocks to the blockchain. These funds are collected by the miners for their service and are not proceeded by anyway to RBFC Global limited.

The mining fee is determined by the amount of traffic on the network. The calculation is applied after the creation of an outgoing transaction. So, it can depend on the network’s volume and exchange rates. In other words, when transaction activity is relatively low, mining fees are low too. If the transaction activity increases, mining fee rates will also increase. More information on bitcoin transaction fees can be found on BitcoinWiki.

Network fee

Every time any amount of cryptocurrency is sent or exchanged, the currency passes through the blockchain. This process requires a small fee called "network fee". Network fee is the fee that the blockchain takes from the amount sent in each currency. It is imperative to ensure that the amount you wish to exchange is sufficient to cover the exchange fees for the process of sending the original currency and receiving the new currency you wish to buy. If the amount sent is too low to cover the network fee, the transaction will fail and your funds will be lost. Learn more about network fees in the article.

What is blockchain?

Originally devised for the digital currency, blockchain is a simple yet clever way of passing information from A to B in a fully automatic and harmless manner. In this context, when we say ‘block’ and ‘chain’ we talk about digital information (the ‘Block’) that is stored in a public database (the ‘Chain). One party to a transaction initiates the process by creating a block. This block is proved by thousands, perhaps millions of computers distributed around the net.

Who controls Crypto?

Crypto is not controlled by any one person. Instead, nodes on the network verify that all rules are followed. When everyone is checking that the rules are being followed, virtually no one can steal funds, cause inflation, or otherwise create problems for the network. The decentralized nature of the network also means that policy-changing updates can be difficult to implement.

Is Crypto anonymous?

Crypto is not anonymous. Each transaction can be viewed on the public blockchain, but it does not necessarily have a real identity attached to it. The use of Crypto can be more or less private depending on how it is used.

Is Crypto secure?

Crypto has a high reputation for security and privacy due to its protocol and cryptography. With private keys, individual wallets are kept safe.

What is blockchain validation?

To optimize resistance to falsified transactions, any transaction made must be validated by the network. To receive confirmation, the owner of the wallet does not need to do anything. The system automatically generates a confirmation within some time.

How Cryptocurrency can be regulated?

Cryptocurrency is not centrally regulated by any government, and thus every government is taking different approaches to regulate Bitcoin and other cryptocurrencies.

Licensing

RoyalCoins.io is a brand of RBFC GLOBAL LIMITED licensed for:

  • Operating a money or value transfer service;
  • Issuing and managing means of payment;

Headquarters:

666 – 670 Great South Road, Penrose, Auckland 1051, New Zealand, Registration No. FSP579968.

RBFC Global Limited is supervised by the Department of Internal Affairs New Zealand and registered with the Financial Markets Authority

What is a Cryptocurrency Wallet?

A wallet is software that allows you to make a transaction from a given address and view its balance. In other words, it is a software implementation of a physical wallet in which funds are stored, expressed in digital assets. A cryptocurrency wallet is a tool that you can use to interact with the blockchain network. All wallets in the world of cryptocurrency are divided into two types: cold and hot. A hot wallet is a set of software tools placed in the account of a specific service or exchange, funds from which can be spent at any time. This wallet is permanently connected to the Internet as it maintains an active Internet connection and only works when there is a permanent Internet connection. Both online wallets and wallets of cryptocurrency exchanges or payment systems are considered hot. A cold wallet is, first of all, a package of tools in a memory storage device, using which you can store information that is needed to access cryptocurrency. A cold wallet works exactly the opposite way: it does not require an internet connection and therefore is not intended for the regular sending of cryptocurrency, however, funds to it can be received at any time.

How do I get the wallet?

Royalcoins does not provide wallet addresses and never stores user deposits. To exchange cryptocurrency, you need to provide an existing wallet to which you can receive the purchased cryptocurrency. You can search the web for a wallet provider.

Cryptocurrency wallet

To buy a cryptocurrency, you need to have a cryptocurrency wallet - the digital equivalent of a physical wallet that is used for transactions with cryptocurrency. To buy cryptocurrency from us, you either need to use a wallet that you already have or create one (e.g. https://www.blockchain.com).

What is a transaction hash?

A hash (txid) is a unique address of a transaction in the blockchain that acts as a record or proof that the transaction took place. Usually, a hash is a combination of numbers and lowercase letters. Whenever you make a payment in cryptocurrency, you will receive a hash displayed in your wallet. Each hash must reside in the blockchain. If you have problems with a transaction on our platform, our Support team support@royalcoins.io may ask you to provide a hash for the transaction in order to find the payment and help you.

Can I cancel or undo crypto transfer?

No, there is no control over the crypto transfer. When you post a crypto transaction, it is a one-way trip that is impossible to reverse. Crypto transactions are irreversible, and you are unable to call them off. That’s why it's crucial to make sure your transaction details are accurate.

Credit card was declined

Most likely, the bank that issued the card (your bank) has cancelled the payment automatically. In most cases, simply calling your bank and asking to allow the transaction to go through resolves the issue. If you are being told that everything is good from the bank's side and it still doesn’t work, please contact us for more information.

Money didn’t come

Royalcoins transactions usually take from 5 to 30 minutes to process. If the transaction is large (more than 5 BTC), processing may take longer (it all depends on the size of your transaction and the throughput of the blockchain). By clicking on your wallet number in the invoice, you can find out the status of your transaction on the network. Your payment may not have received the required number of network confirmations yet.

I bought Cryptocurrency and sent it to the wrong wallet

It should be noted that due to the nature of blockchain technology, transactions cannot be reversed, so it is very important to double-check whether you have chosen the right wallet number while purchasing cryptocurrency.